Built for e-commerce brands
AI agents for e-commerce brands
Support tickets, product content, and retention flows scale with orders — your team shouldn't have to. We build agents that resolve the routine half of support, keep product content fresh, and run retention with actual personalization instead of blast emails.
Where e-commerce brands lose the most time
- WISMO tickets (where is my order) bury support every promotion
- Product descriptions and content debt grow with every catalog drop
- Churned customers get one generic winback email, if any
- Review and UGC volume lags what the order volume should produce
Agents we'd build for e-commerce brands
Every project starts with one high-volume workflow, shipped to production in weeks with monitoring and human handoffs — then expands once it proves itself.
Support resolution agent
Resolves the routine tier — order status, returns, exchanges, address changes — inside your helpdesk with your policies, and escalates the rest with full context attached.
Catalog content agent
Drafts and refreshes product descriptions, variant copy, and SEO metadata in your brand voice as the catalog changes, staged for review.
Retention agent
Segments lapsed customers by their actual purchase history and drafts personal winbacks — the kind that reference what they bought, not 'we miss you'.
Review harvest agent
Times review requests to delivery confirmation, routes unhappy signals to support before they become public one-stars, and syndicates the wins.
How working with us goes
- 1
Audit. Run the free AI audit (or book a call) — we map your three highest-impact automations before any commitment.
- 2
Scope. We pick ONE workflow with clear volume and clear rules, and define exactly what done means.
- 3
Ship. The agent goes to production in weeks — integrated with your tools, monitored, with human handoffs where judgment lives.
- 4
Expand. Once it proves itself in your numbers, we extend to the next workflow.
Common questions
Shopify? BigCommerce? Custom?
Shopify is the most common build, but anything with an API works — including custom stacks and marketplaces alongside your own store.
How is this different from the AI in our helpdesk?
Built-in AI answers from macros. A custom agent knows your catalog, policies, and order data, and can act — issue the refund, update the address, create the return — not just reply.
Will it go off-brand?
Agents draft in a voice trained on your actual content, with hard rules about claims and tone, and anything novel routes to a human before it ships.
What's first?
Support resolution if tickets scale with sales; retention if acquisition costs are eating margin. The audit gives you the ranked answer for your store.
See what agents would do for your e-commerce brand first
The free AI Opportunity Audit reads your website and returns the three highest-impact automations for your operation — in about 30 seconds, no call required.